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Return & Refund Policy

Effective Date: July 19, 2026

1. Overview

This Return & Refund Policy explains the conditions under which returns, cancellations, and refunds may be requested for purchases made through juliotaquechel.art.

 

Because each artwork offered through this Website is an original, one-of-a-kind work of art, all sales are considered final except as described in this Policy.

2. Final Sales

Unless otherwise required by applicable law, all purchases of original artwork are final.

 

We do not accept returns or exchanges based on personal preference, change of mind, or differences in perception of color, texture, scale, or artistic style.

 

Please review all artwork descriptions, dimensions, and images carefully before completing your purchase.

3. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible through the Contact page.

 

Cancellation requests can only be considered before shipment arrangements have begun.

 

Once an artwork has been prepared for shipment or has been shipped, the order can no longer be canceled.

4. Damaged Artwork

If your artwork arrives damaged during transit, please notify us promptly through the Contact page.

 

To assist with the review of your claim, please provide:

 

  • Photographs of the exterior packaging.

  • Photographs of the internal packaging.

  • Photographs showing the damage to the artwork.

  • Any additional information requested by the shipping carrier or insurance provider.

 

Claims should be submitted as soon as reasonably possible after delivery.

5. Lost Shipments

If a shipment is confirmed lost while in transit, we will work with the shipping carrier and any applicable insurance provider to determine the appropriate resolution.

 

Each case will be handled individually based on the circumstances.

6. Refunds

Refunds may be issued only when:

 

  • An order is canceled before shipment arrangements begin.

  • An artwork becomes unavailable before shipment.

  • A refund is otherwise required by applicable law.

  • A shipping claim results in an approved refund under the carrier’s or insurer’s terms.

 

Approved refunds will be processed using the original payment method whenever possible.

7. Non-Returnable Items

The following are not eligible for return or refund except where required by law:

 

  • Original artworks delivered as described.

  • Shipping charges already incurred.

  • Customs duties, import taxes, brokerage fees, or similar charges imposed by third parties.

8. Limitation

We reserve the right to decline return or refund requests that do not comply with this Policy or where the artwork has been damaged after delivery due to improper handling, storage, installation, or environmental conditions.

9. Changes to This Return & Refund Policy

This Return & Refund Policy may be updated periodically to reflect operational, legal, or regulatory changes.

 

The most current version will always be published on this page together with its effective date.

10. Contact

Questions regarding this Return & Refund Policy may be submitted through the Contact page available on this Website.

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